81% of customers would be willing to pay more in order to receive superior customer service. The role of customer service is becoming more and more vital to a successful business. This qualification will push you that level further in meeting the demands of the customer and developing and improving in a customer service role.
Level 3 in Principles of Customer Service course content
Full tutor and customer service support will be provided throughout the course.
This course is split into manageable sections. These are:
Unit 1: Understand the Use of Communication in Customer Service
You will develop both your verbal and non-verbal communication techniques and learn how to refer customer communication to your work colleagues.
Unit 2: Understand the Principles of Customer Service Delivery in Different Sectors
You will learn about how customer service differs in each sector, and how you can develop communication techniques with customers to help with delivery of your customer service.
Unit 3: Understand the Principles of Making Improvements to Customer Service
Internal and external organisational requirements for improvements are covered in this unit, along with how to propose positive changes to customer service members.
Who is the Level 3 in Principles of Customer Service aimed at?
This course is aimed at people who are the business-to-customer face or voice of any company; a cashier in a supermarket, a car mechanic, a telephone customer support assistant - anyone who interacts with customers as part of their job.
What kind of Level 3 in Principles of Customer Service courses are available?
This nationally recognsied course (NCFE) offered by The Skills Network is an online distance learning course with no exams.
The Level 3 in Principles of Customer Service course runs for 10 to 16 weeks.
After completing the Level 3 in Principles of Customer Service course
After successfully completing the course, graduates will receive a nationally recognised qualification in this subject area which can enhance your CV and boost career prospects and opportunities. Completing the course will also give you greater confidence in dealling with and assisting customers in your day to day job.
Visit our training course directory and find out more details about enrolling onto the Level 3 in Principles of Customer Service with the UK's leading online training course providers.