Course Type
Online distance learning qualification
260 hours over 12 months
Various dates throughout the year

About this course

The Level 3 Principles of Management qualification comes with NCFE certification and is a great way to prove your skills in managing a team of individuals With a qualification of this magnitude, students can aim for higher job roles within many industries and the course is fully recognised by employers.


To gain this NCFE Level 3 Certificate in Principles of Management qualification you will need to submit, and pass, all of the tutor marked assignments. There are 9 assignments in the course and no need to purchase any textbooks as we provide all of the lessons and materials required to learn the syllabus.

All assignments are coursework based and are in an essay/question and answer style to test your knowledge of the topics covered in each of the course sections.

A good manager is essential for any business working in any industry. This NCFE Level 3 in Management course gives a great qualification to a very high standard that teaches the knowledge and techniques managers require in order to work to the highest standards and get the most from their team. By completing this course you will have shown a very high level of - Understanding which can help when applying for jobs or achieving a promotion.

Unit 1: Principles of people management (50 hours)

- Understand the principles of workforce management
- Understand equality of opportunity, diversity and inclusion
- Understand team building and dynamics
- Understand performance management
- Understand training and development
- Understand reward and recognition
- Understand the principles of conflict management

Unit 2: Principles of business (50 hours)

- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
- Understand sales and marketing

Unit 3: Principles of leadership and management (50 hours)

- Understand the principles of effective decision making
- Understand leadership styles and models
- Understand the role, functions and processes of management
- Understand performance management

Unit 4: Understand how to improve business performance (35 hours)

- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Understand the principles of change management

Unit 5: Understand equality, diversity and inclusion in the workplace (15 hours)

- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace

Unit 6: Understand how to resolve customers’ problems and complaints (30 hours)

- Understand the monitoring and resolution of customers’ problems
- Understand the monitoring and resolution of customers’ complaints

Unit 7: Understand how to monitor customer service interactions and feedback (30 hours)

- Understand how to monitor the quality of customer service interactions
- Understand how to gather, analyse and interpret customer feedback


All of our students are given access to our online campus through their own personal login and password. Once logged in you can access your course materials, lessons, resources and assignments in your own time. Assignments are uploaded through your account and the process is easy intuitive. Our online campus includes:

- 24/7/365 access to all of your course materials- all lessons, assignments and resources are available from the moment you enrol
- Instant access to your course after you enrol- start studying immediately!
- Integrated chat and messaging systems so that you can contact your tutor
- Online assignment uploads to save time in returning marks and feedback.
- Links to further resources and information available on courses
- Self-led learning on all courses- study in your own time and work through your assignments at your own pace
- Safe e-portfolio of your work is kept under lock and key on our secure servers
- Progress bar to show the work you have completed and how many tasks you still have to complete on your course
- Detailed help centre with step-by-step instructions on getting the most from your course and how to upload assignments and contact your tutor


To pass this course learners must pass 7 units. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.

Enrolment Length

All of our courses are allocated plenty of time for students to complete their studies and all materials are self-led so that you can complete the course at your own pace. Should you require additional time on one of our courses you can extend your enrolment by 30 days for an additional fee of £60.

As well as this we operate a 14 day money back guarantee on every one of our qualifications- that’s how confident we are of how you will love studying with us!

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