About this course
This Customer Service Level 3 qualification is designed to help learners - Understand and appreciate the need for quality customer service within companies. With modern technologies, the requirements and constructs of customer service has changed and the course teaches students how to create a quality, customer-orientated service within a variety of businesses. Qualification To gain this Customer Service Level 3 qualification you will need to submit, and pass, all of the tutor marked assignments. There are six assignments in the course and no need to purchase any textbooks as we provide all of the lessons and materials required to learn the syllabus. All assignments are coursework based and are in an essay/question and answer style to test your knowledge of the topics covered in each of the course sections. Customer service is vital for any business and - Understanding how to provide quality care for clients is needed to move up to supervisory roles within a company. This Customer Service Level 3 qualification aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. Unit 1: Customer Service and Legislation Unit 2: Customers and Communication Unit 3: Giving a Positive Impression Unit 4: Dealing with Requests, Queries and Issues Unit 5: Customer Relations Unit 6: Feedback and Sales Method All of our students are given access to our online campus through their own personal login and password. Once logged in you can access your course materials, lessons, resources and assignments in your own time. Assignments are uploaded through your account and the process is easy intuitive. Our online campus includes: - 24/7/365 access to all of your course materials- all lessons, assignments and resources are available from the moment you enrol - Instant access to your course after you enrol- start studying immediately! - Integrated chat and messaging systems so that you can contact your tutor - Online assignment uploads to save time in returning marks and feedback. - Links to further resources and information available on courses - Self-led learning on all courses- study in your own time and work through your assignments at your own pace - Safe e-portfolio of your work is kept under lock and key on our secure servers - Progress bar to show the work you have completed and how many tasks you still have to complete on your course - Detailed help centre with step-by-step instructions on getting the most from your course and how to upload assignments and contact your tutor Support The most important tool that all of our students have at their disposal is their tutor. When studying for a course with us you are assigned a personal tutor with indepth knowledge and experience in your chosen subject. You are strongly advised to make use of your tutors expertise and ask questions about the course content. Your assignments are marked by your personal tutor and detailed feedback is given. As well as this your tutor will provide you with pointers and advice on where you can improve- this helps you to get the most from your courses and constantly improve your skills. Assessments To pass this course learners must pass 6 assignments. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.
