How to Become a Customer Service Advisor

Become a Customer Service Advisor

In our review of different careers we take a look at how to become a customer service advisor and what the role includes.

What Does a Customer Service Advisor Do?

A customer service advisor will usually work in a call centre or on the shop floor of a business' premises.  The job of a customer service advisor is to ensure that all customers and clients receive the correct information with regards to the business' product or service.

As a customer service advisor it is a possibility that you will only be expected to work office hours, however, more and more companies are opening for longer and at weekends in order to meet the needs of their customers, so sociable working hours are not guaranteed and will depend on the company that you work for.

Your key responsibilities as a customer service advisor are to deal with customers enquiries and providing information about the services or products you offer, ensuring that all information you provide is correct.  You might be dealing with these customers either face to face, on the telephone, or via email.  You might need to resolve issues for customers, and keep accurate records of any communication you have had.

Is Becoming a Customer Service Advisor Right For Me?

To become a customer service advisor you need the following skills;

  • Excellent communication skills; you will need to communicate effectively via telephone, email and face to face.
  • Good people skills; it is important to guage an individual and engage with them in a way that appeals to them.
  • The ability to handle difficult situations
  • The ability to remain calm under pressure; Customers are not always happy, and when they aren't they will not hold back from letting you know about it.
  • Good I.T skills; many customer service advisors need to use custom software to record interactions with customers in case the information shared is required for future use.

How Much Can a Customer Service Advisor Earn?

A salary for a customer service advisor would usually be between £15,000 and £20,000 a year.

What Qualifications Do I Need To Become a Customer Service Advisor?

There are no qualifications required to become a customer service advisor, however, many employers offer additional training, usually an NVQ in customer service.