In our review of different careers we take a look at how to become a call centre advisor, a person you typically speak to when you ring your bank, phone contract provider or most large corporations.
What Does a Call Centre Advisor Do?
A call centre advisor is a customer service based job. You will be dealing with phone calls and emails from customers, rather than dealing with them face to face.
You will usually be working within a team of people who deal with queries relating to a specific aspect of the business.
A typical day as a call centre advisor would include dealing with customer complaints and queries, communicating with staff in other internal departments to assist in resolving issues, advising customers about products and services, selling additional products and services to customers and supporting customers with technical issues.
As a call centre advisor, you might be working any hours depending on which company you work for. Many companies will still have you working normal office hours, but larger companies have needed to extend the opening hours of their call centres to meet the needs of the customers.
Is Becoming a Call Centre Advisor Right For Me?
A call centre advisor will need the following skills and attributes:
- The ability to multi-task.
- Good communication skills, both verbal and written.
- Good IT skills.
- A professional telephone manner.
- The ability to work under pressure.
How Much Can a Call Centre Advisor Earn?
A call centre advisor will typically earn between £15,000 and £20,000 a year.
What Qualifications Do I Need To Become a Call Centre Advisor?
There are no qualifications required to become a call centre advisor as most companies will need to train you for their specific requirements. Previous experience in a customer facing role is beneficial.